Refund policy
Last updated 1 November 2026
Subscriptions
R6 Showcase Pro and Team are monthly subscriptions billed in advance through our payment provider, Paddle, which acts as the merchant of record. You can cancel at any time from your Paddle receipt email or by contacting us; access continues until the end of the paid month and you are not charged again.
When we refund
- Within 14 days of a charge, if you have not used the paid features (no account beyond the free slots was added and no paid-tier Update was run), we refund the charge in full. Just ask.
- Service failure. If the service was unavailable or could not update your accounts for most of a billing period because of a problem on our side, we refund that period.
- Accidental double charge or any billing error: refunded in full as soon as we see it.
When we do not refund
- Partial months after you have used paid features.
- Ubisoft-side changes outside our control (for example Ubisoft revoking a saved login, or changing what its services return). Your share links keep working on the Free plan either way.
- Violations of our Terms.
How to request one
Email r6showcase.app@gmail.com from the address on your R6 Showcase account with the Paddle order number from your receipt. We reply within 2 business days. Refunds are returned to the original payment method by Paddle, usually within 5 to 10 business days. Nothing here limits your rights under the consumer law of your country.